Customer Service

Customer Service Information
Address / Information Center Phone Number Email
MATA Administrative Offices
1370 Levee Road
Memphis, TN 38108
(901) 722-7100 No associated email for this address
William Hudson Transit Center
444 N Main St
Memphis, TN 38105

(901) 523-8134

Customer Service Counter Hours:

Monday-Friday: 7 a.m. - 5 p.m.

Saturday: 8 a.m.-4 p.m.

Sunday: Closed 

No associated email for this address
American Way Transit Center
3921 American Way
Memphis, TN 38118

(901) 722-0322

Customer Service Counter Hours:

Monday-Friday: 7 a.m.-5 p.m.

Weekends: Closed

No associated email for this address
Airways Transit Center
3033 Airways Blvd
Memphis, TN 38131

(901) 722-7080

Customer Service Counter Hours:

Monday-Friday: 8 a.m.-Noon

Weekends: Closed

No associated email for this address
MATAplus (Call to schedule MATAplus trip reservations) (901) 722-7171 No associated email for MATAplus
Lost and Found (Call to report lost items as well as to arrange pick-up) (901) 523-8134 No associated email for Lost and Found

Call Center (Call for more information on fares, routes and trip planning)

Specialists Available:
Monday-Friday - 6 a.m.- 6 p.m. CT
Saturday - 7:30 a.m.- 4:30 p.m. CT
Sunday – Closed

Holiday Hours Vary

(901) 274-MATA (6282) No associated email for Lost and Found
Customer Feedback (Call to file a complaint, provide service-related comments, suggestions and compliments) (901) 522-9175 [email protected]

Technical Support 
(Call this line only for technical questions related to the GO901 MOBILE App or the GO901 Customer Portal) 

Support Hours:
Monday-Friday - 6:30 a.m. to 6:00 p.m. CT
Saturday - 8:00 a.m. to 4:00 p.m. CT
Sunday – Closed

(901) 245-0795 No email associated for this Technical Support
Hearing and Speech Impaired (901) 523-2817 No associated email for Hearing and Speech Impaired
Pass and ID Card Information (901) 523-8134 No associated email for Pass and ID Card Information
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