If your phone is lost or stolen, you may prevent that device from accessing your account and your unused tickets. Simply access the Customer Portal at https://www.go901transit.com, login with your registered email address and your password, and click My Devices. Then, on the screen displayed, find the device you lost or that was stolen, and click the DEAUTHORIZE button next to it. Doing so will prevent future access to your account or your unused tickets by that lost or stolen device.
You will then need to transfer your tickets/passes to your new device. To do so, install the app on your new device, and login to your account. Then access the Customer Portal at https://www.go901transit.com, and login to your account. Visit the My Devices screen, find your new device in the list, tap the MOVE ALL TICKETS TO THIS DEVICE button and tap OK when prompted.
Please note that tickets/passes that have already been activated may be moved to another device only one time.
You may also transfer tickets using the GO901 Mobile app. Install GO901 Mobile on your new device and login to the mobile app using the same login credentials (the same account where the purchase of the tickets was made). Upon logging in, you will receive a pop-up asking if you want to transfer the tickets to this new device. Proceed to successfully transfer the tickets to your current device.