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Your Account

Is it necessary to create an account to purchase a ticket?

Yes. You will be prompted to create an account before purchasing a ticket. This allows greater convenience for you because you can access your account from the mobile app.

If you already registered in the GO901 Mobile App, you may login on the Customer Portal using the same email address and password.

 

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Is the app Android and iOS compatible?

Yes. The app is available for both Android devices and iOS devices. Simply access the Google Play Store or the Apple App Store to download the current version of the app.

How do I set up my account?

Once the app is launched, you will see “My Account” in the bottom tray navigation. Simply tap “Not registered? Register Today!” to create your account.

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How do I reset my password?

On the bottom of the login screen, tap the link “Forgot your password?” A password reset screen will be displayed. Enter your e-mail address, tap “REQUEST PASSWORD RESET” or “RESET.” An e-mail will immediately be sent to the e-mail address you entered containing a link that will enable you to reset your account password.

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Purchasing Tickets & Passes

Do I have to create an account to make a purchase?

Yes. This will allow you to purchase, reference purchase history, and quickly access your tickets for use.

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Where can I purchase tickets?

You may purchase tickets via the mobile app, or at customer service counters located at the MATA Transit Centers

As a reminder, reduced fare tickets require in person registration at MATA Transit Centers, as well as ID card confirmation onboard MATA vehicles. When the app is first downloaded, a prompt will be presented inquiring if you are eligible for reduced fare or MATAplus fares. If you are a registered reduced fare or MATAplus customer, you will be prompted to enter information that MATA can use to verify your eligibility. Once your information has been verified, the app will allow you to purchase eligible reduced or MATAplus fares. Your photo ID will be available within the app, and must be shown to the MATA operator after the reduced fare media has been presented to the validator.

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What forms of payment are accepted for purchases through the app?

All major debit or credit cards (Visa, MasterCard, Discover, American Express) are acceptable forms of payment when making app purchases.

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My card was declined. Why is the transaction showing "pending" in the app?

“Pending” payment is an immediate indication that the attempt was unsuccessful. Although your card was not charged for the purchase, it may show on your bank account ledger and can take 2-5 business days to drop. 

Will a receipt be received for my purchases made through the app?

Yes. Receipts will be sent to the email address showing in the personal profile for the mobile app. Additionally, an “Order History” screen is available on the Customer Portal that will list all prior purchases.

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Is there a limit to the number of passes/tickets that can be purchased at one time?

No. You can purchase more than one pass/ticket at a time. Unused passes/tickets will be stored in your account for future use.

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Is my personal information secure when using this app?

Yes. All personal and debit/credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

Using Tickets & Passes

Are my tickets/passes immediately “active” following purchase?

No. Since you can make multiple purchases at one time, you can choose when you would like to “activate” your tickets/passes. You would select the tickets/passes you want to use, and then tap “USE PASS” or "USE TICKET.” You are encouraged to do this just prior to your boarding to allow a smooth boarding experience. Please note: Do not activate too early, or your ticket may expire before you have had time to present it for scanning at the onboard validator.

How do I activate my Mobile App tickets?

When you view your ticket, you will see a "USE PASS" or "USE TICKET" button next to the ticket. When you tap that button, your pass/ticket has been activated and is ready for presentation. Simply present your ticket to the scanner on the onboard validation device in order to board. The device will indicate a successful scan. In the event of equipment malfunction, the MATA operator will instruct you to present your ticket for visual validation.

When should I activate my ticket?

You should tap USE TICKET or USE PASS to activate your ticket when you see the bus/trolley coming. Once you activate a single ride ticket, the QR Code will be displayed for that fare. Simply present it to the onboard validator for scanning. For single ride tickets, only one scan is permitted, and then the ticket expires and can no longer be used. For multi-ride passes, you can tap USE TICKET or USE PASS on the My Tickets screen to scan it again on a future ride.

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How do I use the mobile ticket when boarding?

Please have the mobile app open with your ticket active and displayed prior to boarding. This will allow a quick boarding process for you and other passengers. Once onboard, present your mobile ticket to the validator scanner located next to the farebox. A “green checkmark” will indicate that your ticket was scanned successfully.

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Can I use multiple tickets at the same time for myself and my family or friends?

Yes. Please click on “My Tickets” and select “SHOW TICKET” for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets by going to the “Buy Tickets” screen. Then, each ticket for each rider must be activated and presented to the scanner on the onboard validator for entry to the MATA vehicle.

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When will my passes expire?

The expiration of the pass will depend upon the type of pass purchased (i.e. all-day,  7-Day, 31-Day, etc.). An expiration date will appear on your ticket. You can view the expiration date on the My Tickets screen. The pass will remain active until 11:59 p.m. on the night of the applicable date.

Experiencing Issues? Questions?

Can I get a replacement for lost, stolen or damaged tickets/passes?

Refunds will not be given for lost, damaged or stolen passes. You may repurchase tickets/passes at the MATA Transit Centers, for Transit Center locations and hours please visit https://www.matatransit.com/bus/transit-centers-and-hotline/

What do I do if my phone is lost or stolen?

If your phone is lost or stolen, you may prevent that device from accessing your account and your unused tickets. Simply access the Customer Portal at https://www.go901transit.com, login with your registered email address and your password, and click My Devices. Then, on the screen displayed, find the device you lost or that was stolen, and click the DEAUTHORIZE button next to it. Doing so will prevent future access to your account or your unused tickets by that lost or stolen device.

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You will then need to transfer your tickets/passes to your new device. To do so, install the app on your new device, and login to your account. Then access the Customer Portal at https://www.go901transit.com, and login to your account. Visit the My Devices screen, find your new device in the list, tap the MOVE ALL TICKETS TO THIS DEVICE button and tap OK when prompted.

Please note that tickets/passes that have already been activated may be moved to another device only one time.

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What should I do if I’m having trouble locating information on the app?

Handy navigation is accessible via the bottom navigation tray on most all app screens. Here, you will find easy access to all app screens and functionality.

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What should I do if experiencing issues with the app?

Please call Technical Support at (901) 245-0795 for assistance with the GO901 Mobile App and Customer Portal.

Support Hours:

  • Monday-Friday - 6:30 a.m. to 6:00 p.m. CT
  • Saturday - 8:00 a.m. to 4:00 p.m. CT
  • Sunday – Closed

What happens if my phone is dead?

If you are going to use the GO901 Mobile app to pay your fare, you should always ensure that your smartphone is charged before riding the bus/trolley. If you are unable to access your mobile ticket, you will have to pay your fare in cash on the vehicle or purchase a ticket from any of the MATA Transit Centers. For additional information, call 901.274.MATA.

Can I use cash with GO901 Mobile app?

The mobile payment system accepts credit or debit cards for payment. You may go to a retail store and purchase a Visa, MasterCard, Discover or American Express gift card using cash and utilize that to set up your account on the GO901 mobile app. Look for additional features including enhanced cash payment options coming soon.

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